Returns & Refunds

Change-of-Mind Returns

We accept returns of eligible non-perishable products received within 90 days of purchase, provided they are unused, unopened and in their original packaging. Seeds and perishable products are excluded from voluntary change-of-mind returns.

Please email info@sacredplants.com.au before returning anything. We respond to returns and refunds enquiries within one business day and provide return instructions.

Customers arrange and pay return postage for change-of-mind returns. Original shipping charges are non-refundable.

We inspect returned goods promptly upon receipt and initiate approved refunds to the original payment method within 24 hours of inspection. Payment-provider or bank processing times may vary.

Problems With Your Order

If a product is faulty, damaged, incorrect or not as described, contact us with your order details and clear photographs of the issue and relevant packaging, including the shipping label for transit damage where applicable. If photographs cannot demonstrate the issue, we'll explain another way to assess it.

We'll assess the issue promptly and arrange an appropriate refund or replacement at our expense. Approved refunds are initiated within 24 hours of confirmation.

Nothing in this policy limits your rights under Australian Consumer Law.

For delivery information, see Shipping & Delivery. For help with an order, see Order Help.