Order Help

Need help with an order? Email info@sacredplants.com.au with your order number and a brief description of the issue.

Delivery is late or missing

Contact us whenever delivery is unreasonably delayed. We will investigate the available carrier information; you do not need to wait a fixed number of days. Standard Untracked services do not provide tracking scans.

Tracking has not updated

Acceptance scans may take time to appear. If an update appears overdue, contact us and we'll check.

My address is incorrect

Tell us immediately. Corrections may be possible before dispatch, but changes once lodged with the carrier are not guaranteed.

Something is missing, damaged or incorrect

Please send your order details and clear photographs of the product and relevant packaging, including the shipping label if there is transit damage. If the problem cannot be shown in photographs, we'll advise another way to assess it. We'll arrange the appropriate resolution under our Returns & Refunds policy and Australian Consumer Law.

I changed my mind

Contact us before returning anything. Eligible unused, unopened, originally packaged goods must be received within 90 days of purchase. Seeds and perishables are excluded from voluntary change-of-mind returns. Customers arrange and pay return postage.

Response & Refund Times

We respond to returns and refunds enquiries within one business day. Approved refunds are initiated within 24 hours of inspection or confirmation, with additional bank processing time possible.

More information

See Shipping & Delivery, Biosecurity & Shipping Restrictions, and International Orders.