The essentials, answered simply. For full details, follow the relevant policy link.
We aim to dispatch within two business days of payment confirmation, subject to stock and shipping checks.
Eligible orders can choose free untracked delivery, a tracked letter for $7.50 or an express letter for $12.50. Some items require a parcel service or an Express-only option. Your available charges appear at checkout. Delivery details.
Tracked and Express services include available carrier tracking. Free Standard Untracked does not.
Email us promptly. We’ll do our best to help before dispatch; changes cannot be guaranteed once your order is on its way.
Yes, eligible non-perishable items can be returned unused, unopened and in their original packaging if received within 90 days of purchase. Seeds and perishables are excluded from voluntary change-of-mind returns. Please contact us first. Returns details.
We’ll help put it right. Email your order number and clear photos of the item and packaging. If photos cannot show the issue, we’ll arrange another way to assess it. Get order help.
We respond to returns and refunds enquiries within one business day. Approved refunds are initiated within 24 hours of inspection or confirmation. Banks and payment providers may take longer. Refund details.
Not always. Biosecurity rules vary by product and destination. Check the Shipping & Biosecurity information on the product page before ordering. See shipping restrictions.
Yes, where the product, destination and carrier permit. Eligible orders may offer Tracked International for $35 or Express International for $50. Import requirements apply. International orders.
We’re happy to help. Email info@sacredplants.com.au or use our contact form.
