Shipping & Delivery

Posted from Brisbane within two business days via Australia Post.

Australian Delivery Options

Regular Letter (Untracked)

FREE
  • Approx. 5 - 7 business days
  • No tracking
  • No insurance

Domestic Letter with Tracking

$7.50
  • Approx. 3 - 7 business days
  • Australia Post tracking
  • Up to $100 compensation for eligible loss or damage

Express Post

$12.50
  • Approx. 1 - 2 business days
  • Australia Post tracking
  • Up to $100 compensation for eligible loss or damage

International Delivery

Standard International

AUD$35
  • Approx. 5 - 10 business days
  • Australia Post tracking
  • Up to AUD $100 compensation for eligible loss or damage

Express International

AUD$50
  • Approx. 3 - 6 business days
  • Australia Post tracking
  • Up to AUD $100 compensation for eligible loss or damage

Delivery Information

Untracked Shipping

Untracked shipping carries risks and does not include tracking or insurance. By choosing this option, you accept full responsibility if an untracked letter is delayed or not delivered. For greater peace of mind, we recommend choosing a tracked shipping option.

Incorrect Delivery Address

Check your delivery address carefully at checkout. If you notice an error, contact us immediately so we can try to correct it before dispatch. Once an order has shipped, it cannot be changed or redirected. We are not responsible for refunds or replacements resulting from an incorrect address supplied by the customer.

Shipping & Biosecurity

Shipping eligibility varies by product and destination. Please check the Shipping & Biosecurity information on each product page before ordering.

International Customs & Fees

The recipient is responsible for any import duties, taxes, customs or inspection fees.

Need help? Contact us.